Tanya Libock : International business student portfolio

Motivated and results-driven Business School graduate with a strong foundation in business strategy, data analysis, and customer services. Bilingual in English and French, with excellent communication skills and a proven ability to drive efficiency, deliver successful outcomes, and collaborate within cross-functional teams. Seeking a challenging position to leverage my abilities.

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EDUCATION & CERTIFICATION :

• Bachelor of International Business Administration (4years) Completed from 2020-2024 at Ottawa University. 

• International Exchange for 6 months in the UK                            Completed Business Analytics courses such as forecasting and simulation at Lancaster University. 

• Completed a Digital Marketing certification issued by Google.  Learned about multi-channel digital marketing campaigns, utilizing tools such as Google Analytics and SEMrush to track and optimize performance. Acquired proficiency  in SEO, social media marketing, email marketing, content creation.                

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PROFESSIONAL EXPERIENCE:

Loblaws Inc. in Ottawa from 2023- now

Customer Service Representative 

• Executed accurate financial transactions by handling swift cash managing transactions and maintaining meticulous records to guarantee financial accuracy and compliance with company standards.
  
• Cultivated positive client relationships by fostering strong rapport with clientele through effective communication and a personable approach. 
•   Handle complaints and concerns with empathy and efficiency.
• Gather feedback from customers to improve service quality and conduct satisfaction surveys and report findings to management.

Elemental Data Collection from March 2022-July 2022

Market research interviewer

• I conducted comprehensive one-on-one interviews to gather nuanced insights and preferences, achieving a 15% increase in monthly surveys.
  
• Moderated focus group sessions to explore consumer behavior, providing valuable data for strategic decisions.
• Analyzed and collected data to identify trends, patterns, and insights.
• Prepared reports and presentations summarizing findings for stakeholders.

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EXTRACURRICULAR ACTIVITIES 

Event Planner at CASCO charity organization ( 2021-2022)

• Planned and executed the annual charity gala, raising funds and awareness for children to support CHEO Foundations.
• Coordinated with vendors, volunteers, and stakeholders to ensure smooth event operations.  Achievements: Successfully raised $80 000 during the gala.
  
• Participated as a member of the cast for the showcase planned to entertain the donators. 

Book Club Organizer at Alliance Francaise (2022-2023)

• Organized and facilitated regular book club meetings to discuss selected literature, curated diverse reading lists, and skillfully led stimulating and insightful group discussions with members.
  
• By meticulously crafting engaging promotional materials and deploying tailored marketing tactics, I effectively increased membership numbers by an impressive 30%, showcasing the power of strategic planning and execution in driving growth.

Social Media Assistant Coordinator at SWCHC (June 2024-now)

• Developing  and scheduling posts across various social media platforms ( Facebook and LinkedIn).
  
• Create engaging and informative content related to health topics, center events, and community initiatives.
  
• Design graphics and edit photos and videos to enhance social media posts.
• Include reports that demonstrate my ability to analyze social media performance and adjust strategies accordingly.

Content sample:

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LANGUAGES: 

• French : native proficiency
  
• English : full professional proficiency
  
• Spanish: limited working proficiency
  
• Japanese : elementary proficiency
  

LET'S WORK TOGETHER :

email-me at [email protected]  or follow me on LinkedIn.